CONTACT US

BUSINESS INFORMATION

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NIF: {{NIF_NUMBER}}
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REGISTERED ADDRESS

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Portugal

CONTACT DETAILS

Email: {{CONTACT_EMAIL}}
Phone: {{PHONE_NUMBER}}
Working hours: Monday – Friday, 9:00 – 17:00 (Lisbon time)

We aim to respond to all enquiries within 24 business hours. Response times may be longer on weekends and public holidays.

RETURNS AND COMPLAINTS

For returns or complaint enquiries, please contact us at:
Email: {{CONTACT_EMAIL}}

Please review our Return & Refund Policy for detailed information.

ALTERNATIVE DISPUTE RESOLUTION

You have the right to submit consumer disputes to an alternative dispute resolution entity. In Portugal, you may contact an authorised consumer arbitration centre (Centro de Arbitragem de Conflitos de Consumo).

You may also use the European Commission's Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr

COMPLAINTS BOOK (LIVRO DE RECLAMAÇÕES)

In accordance with Portuguese law (Decreto-Lei n.º 156/2005), an electronic complaints book is available at:
www.livroreclamacoes.pt