RETURN & REFUND POLICY

Last updated: {{LAST_UPDATED_DATE}}

1. 14-DAY RIGHT OF WITHDRAWAL (EU Consumer Rights)

In accordance with EU Directive 2011/83/EU and Portuguese law (Decreto-Lei n.º 24/2014), you have the right to withdraw from the purchase contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), physically receives the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of an unambiguous statement (e.g., a letter sent by email). You may contact us at:

{{BUSINESS_LEGAL_NAME}}
Email: {{CONTACT_EMAIL}}

How to withdraw:

1. Notify us of your decision to withdraw within 14 days of receiving the goods.
2. Return the product to the address provided by us within 14 days of notifying us of your withdrawal.
3. The product must be returned in its original condition, unused and undamaged.
4. You are responsible for the cost of returning the goods unless we agree otherwise.

2. REFUND DETAILS

Once we receive and inspect the returned item, we will notify you by email that we have received it. We will also notify you of the approval or rejection of your refund.

If approved, we will process your refund within 14 days from the day we received the returned goods or proof of return shipment (whichever is earlier). The refund will be issued to your original method of payment (credit/debit card via Stripe, or PayPal).

We will refund the full price of the product, including the cost of standard delivery (the least expensive delivery option we offered). If you chose a more expensive delivery option, we will only refund the cost of the cheapest standard delivery.

Customers will only be charged once for shipping costs (this includes returns). No restocking fee will be charged.

3. GENERAL RETURN POLICY

In most cases, items shipped from magik-sticker.cc can be returned within 15 days after delivery, or 30 days after shipment if the delivery date is not traceable.

Please contact us before returning any item in order to receive the return shipping address and further instructions.

4. PRODUCT WARRANTY — DAMAGED OR DEFECTIVE ITEMS

Did your item arrive damaged or defective? You are entitled to a legal guarantee under EU and Portuguese consumer protection law (Decreto-Lei n.º 67/2003, as amended).

Legal guarantee period: You may report a defect within 3 years from the date of delivery of the product.

How to make a claim:

1. Contact us within the guarantee period at {{CONTACT_EMAIL}} with a photo or video explaining the issue.
2. Let us know whether you prefer a refund, replacement, or repair.
3. We will review the claim and contact you if we need more information.
4. If approved, we will refund your payment, resend the item, or arrange a repair. You may also be asked to return the product.

5. WHERE TO SEND RETURNS?

Please contact our customer service at {{CONTACT_EMAIL}} to receive the return shipping address and instructions before sending any return.

6. LATE OR MISSING REFUNDS

If you haven't received a refund after the stated timeframe, please:
- Check your bank account or credit card statement again.
- Contact your bank or credit card company, as there may be a processing delay.
- If you've done all of this and still have not received your refund, please contact us at {{CONTACT_EMAIL}}.

7. CONTACT US

For any questions about returns or refunds, please contact us:

{{BUSINESS_LEGAL_NAME}}
Email: {{CONTACT_EMAIL}}
Address: {{BUSINESS_ADDRESS}}, {{POSTAL_CODE}} {{CITY}}, Portugal