SHIPPING INFORMATION

Last updated: {{LAST_UPDATED_DATE}}

Our goal is to offer the best shipping options, no matter where you live. Every day we deliver products to hundreds of customers worldwide, ensuring the highest level of service.

1. ORDER PROCESSING TIME

Your waiting time consists of two parts:

Processing time: Order verification, quality control, and packaging. All orders are dispatched to our fulfilment centre within 1–3 business days of placing your order. During weekends and public holidays, processing time may be extended.

Shipping time: The time required to deliver products from our fulfilment centre to your destination.

2. ESTIMATED DELIVERY TIMES

Europe (EU): 5–14 business days
United States & Canada: 7–18 business days
Australia & New Zealand: 10–21 business days
Rest of the world: 10–25 business days

Please note that these are estimated delivery times. Actual delivery times may vary depending on your location, customs processing, and local postal service.

3. SHIPPING METHODS

We use reliable international shipping carriers to deliver your orders. The available shipping methods and rates are calculated at checkout based on the weight of your order and your delivery address.

For orders above a certain amount, we may offer free shipping — this will be shown at checkout.

4. ORDER TRACKING

After your order has been dispatched, you will receive an email with a tracking number. You can track your shipment on the carrier's website. If you do not receive a tracking number within 48 hours of dispatch, please check your spam folder or contact us.

5. SHIPPING DELAYS

Delivery delays may occur due to circumstances beyond our control, such as:
- Air/sea transport delays
- Customs clearance (for international orders)
- Force majeure (natural disasters, strikes, etc.)

In such cases, please contact us and we will do our best to resolve the issue.

6. SHIPPING ADDRESS

Please make sure that the shipping address you provide is correct and complete. We are not responsible for shipments sent to an incorrect or incomplete address provided by the customer.

7. REFUSED OR UNCOLLECTED DELIVERIES

If you refuse to accept a delivery or fail to collect it within the specified timeframe, the shipment may be returned to us. In such cases, return shipping costs may be deducted from your refund.

8. CUSTOMS AND DUTIES

For international orders shipped outside the EU, your package may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our product prices or shipping costs.

9. CONTACT US

For any shipping-related questions, please contact us:

Email: {{CONTACT_EMAIL}}